Category: Travel/Accommodation

Sub Category: Hotels

Establishment/Business/Topic name: Sheraton Hotel and Towers

Address: 811 Seventh Ave

On the week of June the 19th I spent a night at the Sheraton Hotel and Towers located in NYC.  The location is great.  The hotel, however, is far from it.  On Wednesday the 23rd I spent a night at the hotel with a friend of mine who had come into town for biz reasons.  The AC in the room was hardly working.  These days were very hot and humid in NYC.  Therefore, due to the AC issue I was unable to get any sleep that night.  According to the hotel staff they were having a problem with the AC in some rooms that would soon be taking care off.  Some of the floors of the hotel and rooms as well are definitely in need of renovation.  Renovation that is not being done any time soon it seems.  Not to fix an AC problem in the summer in NYC though is definitely a strong lack of diligence and professionalism when you are paying about $35o a night.  Some travel/hotel related websites, reviews, publicity, etc might lead you to believe The Sheraton Hotel and Towers is a 4 or 3 star hotel.  Do not be fooled, from my experience that week, I can tell you it is no more than a 2 star hotel with a glamorous lobby and nice staff uniforms.  Even their rooms in floors as high as the 15 are very loud.  Even up there you can hear the noise of car honks, sirens, etc. 

What was my worst hotel stay experience as of yet, is what occured to me, when checking back into the hotel on Friday the 25th.  The hotel has a nice gym that I very much enjoyed.  I also did happen to find out that some of the rooms do have great ACs still working quite nicely.  Therefore, I decide I would still go ahead and, as per my reservation, check in on Friday, June 25th, 2010.  Decision that led my to my worst travel experience as of yet.  I had three bags already checked in at the hotel.  Two of them were quite heavy.  Yet, upon check in time, when I went to the front desk to provide my credit card, ID, etc.  from all the bellmans that were standing around no one seemed to notice my need of help with my bags.   I am a young female, part time runway model, honestly not used to carrying three heavy bags all by myself.  That I am aware of, that is what bell men get paid for.  I was given the keys to room number 3020.  Key that did not work.  They key simply would not open the room door.  So I had to go back down to the front desk to get another key.  At this time I am told, by quite a polite CSR to try the new key she is providing me with.  She also did say, if the new key did not work she would check me into another room instead.  I go back upstairs and try the new key, which also did not open the door.  I guess after all the room door was perhaps defective at the time.   Well, when I go back down, now on my fourth elevator trip to and from the 3oth floor, I am given the key to another room.  The key I am now given is for a room located in the 45th floor.  Now, still with no help with my bags, I go to the room on the 45th floor.  The room, coincidently was exactly located under the room I had stayed in a few nights prior to this day.  The AC in this room was simply not working.  Therefore, I go back down, and due to the issue with the AC, request to be checked into another room.  At this time,  another customer representative with quite a nasty attitude asks me what is going?  why I am asking to switch rooms again?  As if  a broken room door that does not open and a room AC that does not work are in any way my fault.  That is exactly what I told her, to which she gave me quite a nasty answer telling me how I should talk to her.  Is that something?  I am now being told by a Front Desk Customer Service Representative how I should talk to others.  Not only that, this is actually happening after I have carried my bags up and down in the elevator exactly 6 times.  6 elevator trips so far, yet no appropiate courtesy whatsoever.  I have been in hotels that are much cheaper than the one in question, that I am sure at this point would have given a key to an upgraded suite and called it a day.  At the Sheraton Hotel and Towers instead I was given nothing but aggravations and nasty attitude on this day.  Well, regardless she gives me a key to a room on the 15 floor now, the room is quite loud.  To my surprise even though it is on the 15 floor, you can hear quite enough car honks, sirens, among other noises, etc.  At this time my need for relaxation is such, this loudness simply will not do.  I go back downstairs on my, now 8th time one way trip on the elevator.  I am now tired, my arms hurt, I am aggravated enough, and regardless when I ask for another room, they choose to call the manager to complaint about my request.  They did not call the manager so he could personally check me into a peacefull, cool, nice room, instead they called the manager to complaint about my request to be checked into a room where I could actually, at last get to peacefully relax and have some needed rest.  Quite naturally, this is when I leave the hotel.  It is therefore, that I sincerely do not recommend The Sheraton Hotel and Towers located in Midtown NYC to anyone.  All of the facts I have stayed in this review are true and I have the papers to prove so, believe me this hotel's front desk staff does not provide its guests with adequate service.   At this hotel you simply will not get what you paid for.  May you find a better place to stay.

By: Anonymous on 07-08-2010 Report this post as inappropriate